Returns, Exchanges & Refunds: 28 days to change your mind!

Made a sizing mistake? Got a color that doesn't match your favorite saddle pad after all? Don't panic! At KozySocks, we won't leave you in a spin.

You have 28 days (double the legal requirement, because we really like you!) from delivery to send back your pairs with total peace of mind.

Returns: off at a gallop!

If you wish to return one or more pairs for a refund, the process is as easy as pie:

• Submit your request online: log in to your customer account on www.kozysocks.com, under "My Orders", and let yourself be guided on your order page.
• Prepare the package: slip in your brand new products (in their original packaging, labeled, unworn, unwashed, and ready to be re-adopted by another member of the tribe!) along with your order number and contact details.
• Ship it all to our HQ:

KOZYSOCKS
ZA du Mittelfeld
2 rue Alfred Kastler
67300 Schiltigheim - France

• Return shipping costs: in case of withdrawal, return shipping costs remain your responsibility. However, we will refund the amount for the returned items (and original shipping costs if you return the entire order!).

Exchanges: let's split the costs!

Want to change sizes, try another color, or go for an even wilder pattern? We've got you covered:

The procedure: submit your request from your customer account on www.kozysocks.com (order page), explaining which favorite model you'd like to replace your pair with.

The KozySocks deal: you pay the shipping fees to return the merchandise to us, and KozySocks covers the shipping costs for sending your new socks out!

A mistake on our part? In the case of a defective item, a conformity issue, or a preparation error on our end, no debate: return and exchange costs are 100% covered by KozySocks!

Refunds: simple and transparent

Once your request is registered or your package is received:

• Timeframe: the refund is processed by Akkor International (the entity behind KozySocks) within a maximum of 14 days from your decision to withdraw. (Note that we may defer payment until actual receipt of the package or proof of reshipment).
• Payment method: the refund is issued using the same payment method used during your order.
• Store credit / voucher: if you prefer to reload your account for your next sock spree, we can also issue a voucher of equivalent value (with your explicit consent!).

Need a hand?

The KozySocks team doesn't bite and is always ready to lend a hand:

• By phone: +33 (0)9 52 73 40 32
• Via the site: "Contact" page of our e-shop

We will answer you promptly and always with a smile :-)