Registered Office:

KOZYSOCKS – SARL Akkor International
ZA du Mittelfeld
2 rue Alfred Kastler
67300 Schiltigheim
FRANCE

Contact us here

RCS Strasbourg TI 452243777

Article 1 - Subject Matter and Scope

Any order of products implies full and unreserved acceptance by the buyer and their complete adherence to these general terms and conditions of sale, which prevail over any other document of the buyer, and in particular over any general conditions of purchase, unless expressly agreed otherwise in writing by Akkor International.

These general terms and conditions of sale apply to all sales of products by Akkor International, unless a specific prior agreement has been agreed in writing between the parties prior to the order.

Any document other than these general terms and conditions of sale, including catalogs, prospectuses, advertisements, or notices, is for informational and indicative purposes only and is non-contractual.

Akkor International reserves the right to adapt or modify these general terms and conditions of sale at any time. The applicable version for any transaction is the one published online on the website www.kozysocks.com at the time of the order.

Article 2 - The Customer

The customer declares that they are an individual aged at least 18 years and have the legal capacity or hold parental authorization allowing them to place an order on the website. When registering personal data under the "my account" section, the customer must ensure the accuracy and completeness of the mandatory data provided. In the event of an error in the wording of the recipient's contact details, Akkor International cannot be held responsible for the impossibility of delivering the product.

Article 3 - Products

The products offered for sale (and thus subject to payment obligation) are those described on the online store www.kozysocks.com. Akkor International takes the utmost care in presenting and describing these products to best inform the customer. However, minor, non-substantial errors may appear on the online store, which the customer acknowledges and accepts. In any event, in the case of non-conformity of the delivered product compared to its description on the online store, the customer may either exercise their right of withdrawal or enforce Akkor International's warranty of conformity, which will proceed, if applicable, with either an exchange or a full or partial refund of the price charged.

Article 4 – Orders

Placing an order on the website www.kozysocks.com is subject to compliance with the procedure established by Akkor International, composed of a series of successive steps that the customer must follow to validate their order. Before definitively validating their order, the customer will have the opportunity to verify its details to confirm their acceptance. Any order confirmed by the customer constitutes a sales contract and acceptance of all terms hereof. A confirmation email summarizing the order (products, price, quantity, etc.) will be sent to the customer by Akkor International. For this purpose, the customer formally accepts the use of email for order confirmation by Akkor International. In any event, invoices are attached in PDF format to the order confirmation email and made available on kozysocks.com in the customer's personal account once payment is validated.

Akkor International reserves the right to refuse any order for legitimate grounds within the meaning of the Consumer Code. For example, a dispute or payment incident relating to a previous order, or a breach of these terms, may be considered legitimate. In this event, Akkor International will inform the customer by email. If the customer fails to correct erroneous or non-compliant elements, Akkor International reserves the right not to process the order.

Article 5 – Delivery

Delivery methods, times, and rates are detailed in the « Delivery » section of the online store www.kozysocks.com.

For orders of €39 or more, KozySocks offers free Colissimo pickup point delivery within metropolitan France. For lower amounts, home deliveries, or delivery addresses outside metropolitan France, shipping fees are born by the customer.

Delivery is made to the delivery address specified by the customer, which must be the residence of the customer or any other physical person of their choice. Delivery cannot be made to hotels or P.O. boxes.

Delivery time corresponds to the dispatch time by KozySocks plus the carrier's transit time. Dispatch and transit times are indicative only. Akkor International is bound by an obligation of means. Delivery times depend in particular on carrier availability and the order arrival sequence.

Akkor International endeavors to comply with stated delivery times and fulfill orders, except in cases of force majeure or circumstances beyond its control, such as strikes, severe weather, fire, storm, flood, epidemic, or supply difficulties, without this list being exhaustive.

Delivery delays shall not give rise to any penalty or compensation, except in cases of gross negligence by Akkor International.

In the event of delays due to internal causes (e.g. holiday closures, illness, incidents) or external causes, customers awaiting delivery will be notified promptly by email, and closures will be announced on the kozysocks.com website (planned closures will be announced in advance).

Where an apparent defect, product non-conformity, shortage, or obvious delivery error is verified by Akkor International upon inspection, the customer may only request the replacement of non-compliant items and/or the supply of missing items at Akkor International's expense, without entitlement to compensation or order cancellation.

If the customer receives a damaged parcel (already opened, missing products, etc.), they may refuse it directly with the carrier or notify the carrier and Akkor International of any reservations by any means within 3 days of receiving the product.

Article 6 – Returns, Exchanges, and Refund Details

Returns and exchanges are possible within 28 days following order delivery.

The customer must submit the request in their customer account on www.kozysocks.com directly on the order page. For exchanges, the customer must specify the desired replacement item.

The customer must then return at their own expense brand new products (in original packaging, labeled, unworn, unwashed, in saleable condition) along with the order number and contact details to the following address:

KOZYSOCKS
ZA du Mittelfeld
2 rue Alfred Kastler
67300 Schiltigheim - France

Return Shipping Costs

Under the right of withdrawal, Akkor International will refund any sums already paid, including standard outbound shipping fees.

Exchange Shipping Costs

Shipping costs for returning items to KozySocks for an exchange are borne by the customer. However, KozySocks covers shipping costs for sending the new replacement product.

In cases involving defective items, non-conformity with the product description on www.kozysocks.com, or delivery errors attributable to KozySocks, return and exchange costs will be fully covered by KozySocks.

Refunds

Refunds under the right of withdrawal or due to product non-conformity will be processed by Akkor International within a maximum of 14 days from the date it is informed of the customer's decision to withdraw. However, refunds may be withheld until goods are received or until proof of return dispatch is provided.

Refunds will be issued via the original payment method used at order placement, or as a store voucher equal to the total order value (including taxes and outbound shipping costs) with the express agreement of the customer, provided no fees are incurred by the customer.

Article 7 - Prices

Akkor International reserves the right to modify prices at any time, but products will be invoiced based on rates in effect at the time of order registration, subject to availability.

Product prices are stated in euros, all taxes included, excluding shipping contributions. The total order price (all taxes and shipping included) is displayed in the shopping cart.

Article 8 - Payment Terms

Products are payable in cash in euros on the date of the order.

Upon completing the order, the customer must pay via credit card or PayPal.

• By Credit Card: The customer uses their credit card via the virtual terminal of CM-CIC, dedicated to secure online payment. The customer explicitly acknowledges that providing their card number constitutes authorization to debit their account up to the total amount of ordered products. Card details do not transit through the site and are never visible or stored by KozySocks or Akkor International.
• By PayPal (only for purchases with billing/delivery addresses outside metropolitan France): The customer accesses a PayPal secure payment portal to complete the transaction according to PayPal's security standards.

Article 9: Loyalty Program and Equestrian Club Offers

The « Loyalty » program and « Bulk Offers » are valid exclusively on www.kozysocks.com and not at Akkor International stands at equestrian competitions or horse shows across France and Europe.

9.1 Loyalty Program

On www.kozysocks.com, every purchase earns loyalty points convertible into vouchers. €1 spent earns 1 loyalty point; 100 points yield a €10 voucher. The voucher is valid on kozysocks.com with no expiration date for future orders. Vouchers are credited once 100 points are reached and the last order is delivered. Points are canceled if an order is canceled or refunded.

Customers can view their points balance in their customer account. Vouchers must be used in a single transaction and cannot be refunded or credited if partially used. Vouchers cannot be applied toward shipping costs.

Loyalty points cannot be combined with club bulk offers.

9.2 Bulk Offers for Equestrian Clubs

« Bulk Offers » are strictly reserved for equestrian clubs, associations, or riding schools in France (excluding tack shops and resellers). Club account validation requires proof of club manager license.

Loyalty points cannot be combined with club bulk offers.

Article 10: Personal Data - Privacy & Protection

In accordance with the General Data Protection Regulation (GDPR), KozySocks is committed to protecting personal data provided by users.

To exercise your rights, write to us with your full name and address at:

KOZYSOCKS
SARL Akkor International
ZA du Mittelfeld
2 rue Alfred Kastler
67300 Schiltigheim - FRANCE

Or contact us here

10.1 Collection and Use

Data is processed and used strictly as necessary to:

• Contact you via newsletters or emails (information, promotions, surveys);
• Process inquiries and orders;
• Manage online service accounts.

Data recipients are sales and marketing teams. Information may be shared with Akkor International service providers assisting in order execution.

Data may also be collected by organizations tasked with order analysis and credit card fraud prevention.

10.2 Your Rights

10.2.1 Right of Access

You may request free access to your personal data, processing purposes, and recipient identities.

To exercise this right, contact us at com@kozysocks.com.

10.2.2 Right to Object

You have the right to object to data processing, particularly for commercial marketing purposes.

To exercise this right, contact us at com@kozysocks.com.

10.2.3 Right to Rectification

If provided data is inaccurate or incomplete, modification tools are available in your customer portal.

10.2.4 Right to Erasure

You can request data deletion at any time under applicable statutory grounds (e.g., data no longer required, consent withdrawal, legal compliance).

Contact us at com@kozysocks.com to submit a deletion request.

10.2.5 Right to Data Portability

You may retrieve your data at any time to transfer it to another provider.

To exercise this right, contact us at com@kozysocks.com.

10.2.6 Right to Restriction of Processing

You may request processing restriction under certain conditions (e.g., accuracy dispute, alternative to erasure).

10.3 Retention Period

Personal data is not retained indefinitely.

Data is retained for 3 years if no purchases are made following account creation, or 5 years from the date of the last order.

Article 11 - Intellectual Property

Use of www.kozysocks.com is strictly for personal use. All trademarks, texts, comments, photos, illustrations, and images on www.kozysocks.com are protected by copyright, trademark, and patent laws. They remain the full property of Akkor International. Any unauthorized reproduction or representation constitutes infringement subject to civil and criminal penalties. Framing or deep-linking to www.kozysocks.com is strictly prohibited.

Article 12 – Liability

KozySocks products comply with French legislation. Photos are illustrative. Customers should consult detailed product descriptions. For questions, contact KozySocks Customer Service.

Article 13 - Applicable Law

Questions regarding these general terms and sales governed by them are subject to French law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For order complaints, contact customer service to seek an amicable resolution. Access Customer Service here.

Appendix – Legal Warranties (French Consumer Code & Civil Code)

Article 1641 of the Civil Code:

The seller is bound by the warranty against hidden defects in the item sold which render it unfit for its intended use, or which impair its use to such an extent that the buyer would not have acquired it or would have paid a lower price had they known of them.

Article 1648 of the Civil Code:

An action resulting from redhibitory defects must be brought by the buyer within two years of discovering the defect.

Article L217-4 of the Consumer Code:

The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

Article L217-5 of the Consumer Code:

The goods comply with the contract if they are fit for the purpose expected of similar goods and correspond to the description provided by the seller.

Article L217-12 of the Consumer Code:

Action resulting from lack of conformity expires two years after delivery of the goods.

Article L217-16 of the Consumer Code:

When the buyer asks the seller for repair covered by warranty during the warranty period, any period of immobilization of at least seven days is added to the remaining warranty period.

General Terms and Conditions of Sale modified on May 6, 2025.